Hello
Every time I do an update on my Sonos System, the update fails on completion and I can see my SUB has a problem
Have sent the below log to you
1022973452
Answered
update SUB
+1Best answer by Corry P
Hi
Please be assured that this is not happening because your Sub is too old.
Your Play:1s are reporting error 800, which is difficulty in reaching the update server.
I recommend you turn off all four speakers and the router. Please also reboot your phone. Once the router has been off for at least 30 seconds, please turn it back on. Once your phone reconnects to WiFi, turn on the Sonos system and wait for all lights to go steady white, or off (depending on your settings) before opening the Sonos app.
Try updating again - if it fails, I recommend you get in touch with our technical support team who will take you through some real-time troubleshooting.
I hope this helps.
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+17Hi
I’ve had a look into the diagnostics you sent and the Sonos Sub isn’t showing in it, but it does show as online on your system. I can also see that your Playbar has updated but the surrounds and sub haven’t.
As a test, try un-bond the surrounds and sub from the Playbar and try the update again. If possible, I’d also suggest temporarily wiring the the sub to your router to perform the update.
Usually updates fail because of network issues. Power cycling your router, additional networking equipment, and Sonos system by turning them off for one to two minutes can help resolve this.
I hope this helps!
+1Hi, it now happens every time there is an update. Not always I can remove SUB. Then I have to restart router and turn off/on SUB then I can remove SUB and add it back but can't run another update. Wondering if my SUB is outdated for S2. Now got my SUB removed from my Playbar and added again. but could not run an update. New file 962006558
As it happens at update time I’d suspect an IP address issue might be at the root of the problem.
Use your router’s DHCP Settings page to assign static/reserved IP addresses to all your Sonos.
Power the Sonos ALL down. Reboot router. Power the Sonos back up.
+1Hvorfor sker det først nu, har aldrig haft problemer med det før.
Så det virker underligt.
Tror ikke, jeg kan gå ind og ordne det i min router, da det er fra Waoo.
Det er ikke fordi min SUB er for gammel til S2
Moderator edit:
Google Translate-
Why is this only happening now, never had a problem with it before.
So it seems strange.
Don't think I can go in and fix it in my router since it's from Waoo.
It's not because my SUB is too old for S2
+19Hi
Please be assured that this is not happening because your Sub is too old.
Your Play:1s are reporting error 800, which is difficulty in reaching the update server.
I recommend you turn off all four speakers and the router. Please also reboot your phone. Once the router has been off for at least 30 seconds, please turn it back on. Once your phone reconnects to WiFi, turn on the Sonos system and wait for all lights to go steady white, or off (depending on your settings) before opening the Sonos app.
Try updating again - if it fails, I recommend you get in touch with our technical support team who will take you through some real-time troubleshooting.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
+1Hi,
don't think Sonos reads people's opinion about Sonos on e.g. Google Play, there is a lot of dissatisfaction with the Sonos update etc., I can't stand Sonos anymore, no matter what solution comes here, it doesn't work and you can't update until a new one comes, it's just incredibly my fault coming within the last 3-6 months and nothing has been fixed on my connection. Unfortunately, my next system is not Sonos.
+19Hi
Issues regularly occurring after updates can often be due to IP address conflicts on your network. I recommend you reserve IP addresses for all frequently-connected devices in your router’s settings. Please consult the router’s manual or provider for details on how to do this.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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