Have you set up the Beam as a room? You need it set up first, before you can do anything with it. 
 

Also, have you installed the Sonos S2 app (gold icon) on your phone?

Hi. 
I have installed the s2 Sonos app. But I don’t even get to the step where I can choose how to set up the soundbar. Frustrating…

Thanks for the quick reply, nik. 

So you fire up the app. Then what? Where do you get to, and what error messages are you getting? 

Fire up the app. Go to settings (icon at bottom right of screen) the System, then add product. 

I plugged the beam with a cable to the rooter and the soundbar updated, but when I moved it to the living room it stopped working. It has to do with the internet, definitely. But I don’t know how to solve the issue. 

Does it work on Ethernet cable in the living room? 
 

Have you disabled wifi?

Was it “working” before you moved it? 

Finally made it!

I called the service center and we both could make it. Reset the soundbar, issues with the hdmi arc, … but in the end it’s working. 
Thanks for your help. 
Now it’s time to enjoy it and check the atmos. :)