tv sound on arc suddenly stops since june update

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Tv sound through my arc soundbar suddenly stops while watching tv. Only work around is to go into sonos app and select tv sound.. this started happening with a June update

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Rhonny

Prodigy III

Tv sound through my arc soundbar suddenly stops while watching tv. Only work around is to go into sonos app and select tv sound.. this started happening with a June update

When you go to Settings / [Arc or room containing Arc], and scroll right down, is TV Autoplay set to On?

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Gmen99Author

Contributor I

Yes autoplay is on. When tv comes on i have sound. It randomly stops

UKMedia

I get this sometimes when Alexa thinks I’ve asked for music whilst watching TV. Do you have a voice assistant installed on your Arc? If yes, try turning the mic of by touching the Mic symbol and see if the issue continues.

Remember: Sometimes Red Wine helps :)

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RacDel

Trending Lyricist I

I get this sometimes when Alexa thinks I’ve asked for music whilst watching TV. Do you have a voice assistant installed on your Arc? If yes, try turning the mic of by touching the Mic symbol and see if the issue continues.

Mine does this, but I know that it isn’t Alexa, as I have her sound turned on. When she thinks that she has been addressed, she makes a sound and mutes the tv. The tv is dropping sound all by itself. Since last week.

RacDel

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