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Question

tv sound on arc suddenly stops since june update

  • July 30, 2024
  • 4 replies
  • 80 views

Tv sound through my arc soundbar suddenly stops while watching tv. Only work around is to go into sonos app and select tv sound.. this started happening with a June update 

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4 replies

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  • Prodigy II
  • July 30, 2024

Tv sound through my arc soundbar suddenly stops while watching tv. Only work around is to go into sonos app and select tv sound.. this started happening with a June update 

When you go to Settings / [Arc or room containing Arc], and scroll right down, is TV Autoplay set to On?


  • Author
  • Contributor I
  • July 30, 2024

Yes autoplay is on. When tv comes on i have sound. It randomly stops


UKMedia
  • July 31, 2024

I get this sometimes when Alexa thinks I’ve asked for music whilst watching TV.  Do you have a voice assistant installed on your Arc?  If yes, try turning the mic of by touching the Mic symbol and see if the issue continues.


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  • Trending Lyricist I
  • July 31, 2024

I get this sometimes when Alexa thinks I’ve asked for music whilst watching TV.  Do you have a voice assistant installed on your Arc?  If yes, try turning the mic of by touching the Mic symbol and see if the issue continues.

Mine does this, but I know that it isn’t Alexa, as I have her sound turned on. When she thinks that she has been addressed, she makes a sound and mutes the tv. The tv is dropping sound all by itself. Since last week.

 

RacDel