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Literally the most important thing my Sonos does (did) is let me play my surround sound on my Samsung tv with soundbar, sub, and two ones. Now it is almost impossible to do that. When I try to play both together, it just says “No Music: Que is Empty.” Why is this now so difficult? The new upgrade appears worse in every way, and I don't even know what the upside was supposed to be.

“both together” - what do you mean? What exactly are you trying to do, and how?