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I have the latest app updated yesterday.

But Trueplay still does not work for me.

Tried with both my iPhone and two different iPads.

It plays the testing sounds for about 30 seconds.

Then the sounds stop, but the Trueplay interface continues, saying it's still listening to the test sounds, even though it's quiet. I have tried to let this continue for about 5 minutes, but it doesn't stop. So I have to finish setting up Trueplay.

 

System: ARC, Sub Gen 3, two ERA 300.

I have tried to connect/ disconnect the WI-FI from both the ARC and Sub, but it makes no difference.

 

What am I doing wrong?

 

Have a great weekend everyone!

Hey @A_fly_guy,

Thank you for your post and apologies for the late response.

Sorry to hear that Trueplay does not complete in your Sonos setup. By the sounds of it, there seems to be nothing wrong with what you are doing - you tried three different devices for tuning, so me thinks we are talking communication between Sonos devices and the app. I would suggest, if a network and speaker reboot does not resolve it for you, to get in touch with our technical support.

Let us know, how you get on!

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