Stack: Sony A80J 77’ TV / eArc / Sonos Arc, Sub3, One SL pair (5.1.2)
Streaming: ATV 4k (gen2) and Firetv4kmax devices used with the above display
Router: Is in the same room (10 x 20) as all 5 speakers; it is Wifi 6 and manufactured in the last year or so; it is a “Spectrum Router” that does not broadcast SSIDs for 5g and 2.4g networks separately; only a combined network
I run SonosNet Channel 1, with 1 One SL wired (changing the wireless channel has no effect)
All of the below happen regardless of Streaming device or streaming application being used (Netflix Ultra, HBOMax, Prime, Hulu etc)
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The below used to be intermittent; now I’m having to reboot my various speakers, almost daily. Nothing has changed in my set up
1 Wireless set up
- S2 app never recognizes my “products” (Sub3, One SL pair) it does recognize the Arc
- After exiting set up (for Sub3 and One SL pair) I get them to show up but they are always in “Living Room 2” (I only have one room and that is “Living Room” where the Arc is)
- I futz around in the app, and get the surrounds and sub transferred over to “Living Room” eventually
- Why wont the system recognize my Sub3 and Surrounds in the “add products” step and put them in “Living Room”?
- Is SonosNet Channel as my dedicated wifi/net, a more optimal configuration than wireless generally?
2 Sub3/One SL pair drop audio (mainly when switching inputs, music to tv; sometimes just randomly)
- Though they still show up as connected in my “Living Room” product read out, the parenthetical read out subsequent to “Living Room”, on the System page
- Again, the sub3 and surrounds are still showing up as connect but no audio emanates from them
- If I turn off the surrounds and sub with the S2 toggle switch, the Arc then starts to play deeper bass and sounds better
- This is happening daily, now
- Sometimes Trueplay re-tuning solves this, most of the time I have to drop the sub and the surrounds and add them back - then I run into issue #1 above.
3 Dialog and sound duplicates
- Sound and sound effects, coming from the the Arc bar, are duplicated in the One SL pair, creating a echo effect
- This is for stereo audio, and 5.1 and Atmos content
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I suspect the Router is the issue, even though it is a modern router and is close to all speakers.
What is the best way to go about troubleshooting all of the above without pulling my hair out dealing with a non-technical, frontline CS person, reading off a script?
- Should I factory reset my whole system, losing all that I’ve built out with my music functionality?
- Should I get a different router, if so where is the recommended list from Sonos?
- Or, is there a way to get trained support from knowledgeable folks inside Sonos?
- I was a Beta tester, but those skilled folks can only engage with issues related to the current S2 beta version push (and that is not the case here).
- I disengaged from the S2 beta test, cleared the beta version of the S2 app off my system (phone), to eliminate beta versions of the app as a variable in this.
- The S2 App has never recognized my “products” in correct set up sequence since my first set up, and this is with two different routers.
Best answer by ratty
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