TCL Remote control for sonos playbar.

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Hello. I bought a new TV. TCL 75" mini led. My old tv worked with my sonos but the new tcl doesn't. I have Playbar, Sub and one. When I plug in my optical cable from TV to playbar, and want to add the new remote to sonos, sonos won't accept it. So I can't turn the volume up and down. Is there any way to give the remote control a new IR frequency, or do something else?

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Corry PAnswer

Sonos Staff

Hi @Signmaker81

Welcome to the Sonos Community!

I’m sorry to hear of the issue you’ve had in trying to get your new TV remote to work with your Sonos Playbar.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

melvimbe

Are you sure your new remote is using IR and not bluetooth?

Danny

S

Signmaker81Author

Contributor I

It can do both, and bluetooth is disabled