Sub Gen 2 stopped working

  • 14 August 2022
  • 1 reply

My sub has been connected to my beam for well over a year and out of the blue last night it started making a loud static / white noise sound. I unplugged and restarted it and now the sound has stopped, but can’t get any audio through. 

I disconnected and reconnected the sub via the app. Reset the sub to factory settings, rebooted my router and tried connecting via a Ethernet cable, but nothing seems to work. 

I’m out of ideas…


diagnostic number 213818091




Best answer by Corry P 15 August 2022, 10:25

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1 reply

Userlevel 7
Badge +18

Hi @Soundmonkey82 

Welcome to the Sonos Community!

Unfortunately, your Sub is missing from the diagnostics so I cannot give you a definite answer. I recommend you get in touch with our technical support team directly for further assistance.

I hope this helps.