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Hi Community

First post so hi to everyone.

I am having issues with my sub connecting to my Beam

The sub connects to the beam but no difference in the sound and no bass increase.

In the app if I switch the sub audio radio button off the sound is better and bassier,.

Occasionally it works but that is random and either have to reboot router or call into support, but soon dropa out again.

Reading the latest reviews tells all, the app is failing massively and with each update it gets worse.

Anyone else seen this or have any fix ideas?

Thanks

Mark

 

If Sonos Support looked at your system and found no Sonos issues I’d suspect your router of failing to pass all the data Sonos needs.

What router do you have?

Is it on the latest firmware?

Any switches in your LAN?

Any extenders?

Hi Stanley

Thanks for coming back on this.

i have a BT Home Hub. Yes its on the latest firmware. No switches in the LAN or any extenders

Any ideas how to resolve?

Thanks

 

Looks like it might be this:

https://support.sonos.com/en-us/article/bt-homehub-3-compatibility

 

Lots of BT posts here that I have the good fortune not to need to follow but might help you.

Thanks Stanley for taking the time to reply.

I'll take a look through and look for other threads with BT.

Cheers

Mark

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