Hello :)

I currently own the Sonos Arc Ultra. This is my first Sonos product. I have already asked google about my problem and searched here in the forum but have not found anything suitable.

My left and right speakers are extremely quiet. I first noticed this when I was watching normal TV. There were two channels that were broadcasting "Stereo PCM" according to the Sonos app. I had to turn the volume up from 10 to 20-26 so that I could hear anything at all. Then I turned on a 5.1 Dolby test video on YouTube to test the whole thing. I immediately noticed that as soon as the sound moved from the center to the left and right speakers, the volume was half as low. However, the Sonos app displayed 5.1. This leads me to the conclusion that it is only due to the left and right speakers.

I have already swapped HDMI cables. Switched everything off, restarted and checked all settings 3-4 times... Soundbar has already been replaced once because of the error. No improvement. 

Interestingly, I didn't have this problem with the Bose Ultra or the Samsung Q990C.
Can anyone check this with the Arc Ultra? Is this the case for everyone? Or is the fault more likely to be mine? 

Here are the two 5.1 videos I used for testing:

https://youtu.be/lWHFTCCSmks?si=UP4tbQISizP4WV2w

https://youtu.be/2o7wj2hWQNI?si=kuxeWec1S3vtVjjl

Would be nice if someone could test this for themselves. 

Kind regards