I have owned my system (Arc, Sub(Gen 3) and One SLs) for just over a year. Up until a few weeks ago, everything was awesome, but now the sound coming from my Samsung QN85 keeps cutting our for a few seconds. The frequency at which it happens depends on the settings I’ve made in the “Sound” menu on the TV, i.e. enabling/disabling Atmos, etc. I’ve tried unplugging, made config changes recommended in similar threads, etc. but nothing seems to be helping. What changed to make this start occurring? Is there anything I can do to get it to work the way it did for the first 11 months?
Answered
Sound cuts out from Samsung QN85
Best answer by Corry P
Hi
Welcome to the Sonos Community!
In all such circumstances, I always recommend a reboot of the TV - please unplug it from power for at least a couple of minutes to allow the capacitors to fully discharge. This will restart the TV’s software in a way that standby simply doesn’t achieve.
If the issue persists, please try disconnecting other HDMI devices from the TV - if that prevents the issue, please reconnect and test one at a time until you find the device causing the issue, and disable it’s HDMI-CEC functions (these typically relate to switching the TV off or on and changing it’s input). If there are no options to change, you may want to fit a CEC-less adaptor on it’s HDMI cable.
If, on the other hand, the issue is due to a loose connection, it could help either to just push the connector in more securely, or even to swap the ends of the cable around.
I hope this helps.
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+19Hi
Welcome to the Sonos Community!
In all such circumstances, I always recommend a reboot of the TV - please unplug it from power for at least a couple of minutes to allow the capacitors to fully discharge. This will restart the TV’s software in a way that standby simply doesn’t achieve.
If the issue persists, please try disconnecting other HDMI devices from the TV - if that prevents the issue, please reconnect and test one at a time until you find the device causing the issue, and disable it’s HDMI-CEC functions (these typically relate to switching the TV off or on and changing it’s input). If there are no options to change, you may want to fit a CEC-less adaptor on it’s HDMI cable.
If, on the other hand, the issue is due to a loose connection, it could help either to just push the connector in more securely, or even to swap the ends of the cable around.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Thank you. I did as you suggested (powered down TV and Arc for a few hours, swapped ends of HDMI cable around, no other devices connected) and it worked… for a few days. It is now doing the same thing again. Happy that it worked, but frustrated that it was only temporary. I really need a more permanent solution as moving furniture to unplug, etc. shouldn’t be necessary. I don’t understand why, after working perfectly for 11 months, this started happening. Appreciate your help.
I’d really suspect a bad cable or socket, if you could carefully wiggle just one at a time you might be able to narrow down the problem point.
+19Hi
And if
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
I replaced the HDMI cable and rebooted the TV. Everything appears to be working properly again (fingers crossed). Thank you for the help
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