Sonos Sub Gen 3 crackling/static sound

Looking forward to your update. I am also from The Netherlands and am holding back on buying after seeing multiple of these issues on this forum and Reddit…. 

Hope a conclusive solution is found soon! 

Cheers

I have the sub gen 3 as well and notice this sound, it’s like a buzz or cracking electrical type sound, although I must say for me I can’t hear it unless I put my ear as near to the opening as possible, so not really been an issue for me.

In any case whatever the issue hopefully its not a hardware fault.

@andrewchiu1st @smaes 

Well against my better judgement based on the information I had gathered on this issue and hearing from everyone else’s experiences, I went ahead and got a replacement for my sub as it was really the only option Sonos support had offered me. Sure enough the replacement has the same issue with the added bonus of the crackling sound being a little more pronounced from my last one. I am seriously regretting not returning the sub and just being done with this altogether. I’ll reach back out to support and see what can be done.

Hi folks, thanks for reaching out and welcome to all the new users here in the Sonos Community! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

Just to let you know that some of the third-generation Subs seem to have an audible issue (Ticking/Hissing) that is more prevalent compared to older generation Subs. Our engineering team is currently working on testing and implementing a solution. 

Try to put your ear near the opening and have a quiet room to test as well. If you think you’ve done enough to play around with the Sub like playing different contents from TV and music in the Sonos app, rebooting, pairing with different Sonos if possible, resetting to its factory settings, and if still the same, subscribe to this channel and will notify you all as soon as we have a concrete next step. You can also call 800-680-2345 from Monday to Friday from 10 am to 9 pm ET. We appreciate your patience and understanding. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

From Denmark, I can confirm having the same issue with a unit just received yesterday. 

@Krishma M Thanks so much for responding and giving us an update! I am very relieved to have a statement from Sonos regarding the ticking/hissing issue on g3 subs. I reached out to support on the phone, but the rep seemed incapable of understanding the situation when I explained it multiple times and tried to say that the noise was not abnormal. I will keep out an eye for an update and eagerly await a solution. Thanks again!

@Krishma M Thanks for a statement finally from Sonos itself!

We got a software update this week, but this did not solve the problem. My concerns are raising again if this will be fixable with a software update. I’m also kind of surprised that the problem affects some Gen 3’s and not all. Can’t we just get a replacement unit instead of waiting for a “software fix”? Also, is there any information on a time frame for this fix?

Not very pleased at this moment since I’ve not heard a single update from Sonos Netherlands support team since I called them and sent the audio files recorded. At the end of the day I’ve bought a sub of €799 with a defect. Premium product, no premium service until now. 

Would be great to hear from you! 

Hi! Great to se a fellow Dutchman on this thread! Will keep you updated, but not looking great at the moment I’m afraid.. 

They are still investigating the problem and the latest software update didn’t fix it, no time frame given or whatsoever.

Cheers!

I have had my sub Gen 3 nearly a month now and it has just developed a ticking noise.

Yesterday I noticed it had dropped offline and disappeared from the app.   

After about 6 attempts to find it I eventually had to reset it twice before it could be found and re-added..   

Now it appears to be making a ticking noise.  From new it always had an audible static hum but this was only noticeable when you put your ear in the in the opening, but this ticking noise is much more audible.

I'm hearing the clicking sound as well. I have to get my ear close to the sub. The phone mic seems to pick it up very clear. I'll be contacting support soon. I think I'll wait to request a replacement until they figure out if it is indeed hardware. I noticed it when I put the volume tv to 0 and was sitting by the sub. I wonder how many others may have this same issue and don't notice.