I have added a Sonos Ray to our system. It already contains a Sonos Arc configuration with double Play 1s which is working fine.
The Sonos Ray though regularly disconnects (it says disconnected under Sonos App-Settings-System) and unavailable to manage from the Spotify application. If you do want to connect Spotify will say “connecting to … “ until it times out.
I have already tried the usual steps, like a hard reset and setting it up again with the latest firmware but so far nothing has helped. The router is also really close with multiple devices working at their maximum signal strength and rate so this cannot be the issue.
Any more I can do? I love the device as a concept but if it doesn't work I have no other option to return it.
Best answer by AirgetlamView original