hi, the infrared remote control of my Philips LED TV 24” PFS5505/12 is not recognized in any way by Sonos Ray, that is connected with the optical cable to the TV and working perfectly.
I followed all the instructions (https://support.sonos.com/it-it/article/tv-remote-not-detected-by-sonos) and in particular:
*on the TV I set the audio output to "TV speaker deactivated"
*I installed new batteries in the remote control
*I pointed the remote control directly at the IR sensor of the Ray, from a distance of 1 meter and up to 1cm.
*there is no object blocking the infrared sensor
*there is no source of direct sunlight, and in any case I made MANY attempts to recognize it even in a dark room
*there are no other infrared signals that interfere
The only thing I notice is that the Ray LED lights up when I press the volume + button 3 times, but the Sonos app continues to say that the remote is not detected.
What to do?
Thanks for the help