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Answered

Sonos one SL has stopped working

  • November 18, 2021
  • 4 replies
  • 143 views
S

Hi my sonos one SL has stopped receiving power, it less than 5 months old. It was using it as a part sonos arc system.

Best answer by GuitarSuperstar

If you use the power cable from your other One SL, does it power up?

You should contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

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4 replies

G
  • GuitarSuperstar
  • Lead Maestro
  • Answer
  • November 18, 2021

If you use the power cable from your other One SL, does it power up?

You should contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
el rubio
  • el rubio
  • November 18, 2021

hi @ssoin check also the power outlet and try to plug it in another one that you are sure about it works - in most European countries the minimum warranty is two years but this may be different in your country - if the device is indeed faulty, I expect that Sonos will be helpful to repair or replace the device

 
mix.bioss.net
S
  • ssoin
  • Author
  • Contributor I
  • November 20, 2021

Hi @el rubio we tried troubleshooting but it doesnt power up. Also tried changing wires from our other sonos one SL speaker and using a new power outlet. Would really appreciate if we could be directed towards repair.

 

Airgetlam
  • Airgetlam
  • November 20, 2021

GuitarSuperstar has already directed you to the process of contacting Sonos support.

Bruce
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