I think I have been under the wrong impression about Sonos - I thought they were this high-tech company offering premium products.
I purchased Sonos Ray last week and haven't been able to set it up (I have tried every internet tutorial, multiple devices, deleted and reinstalled the app, etc). I have been advised via chat to call the customer service line as the agent can't resolve my issue and thinks I need to speak to someone one the phone.
I have called the customer service number every day for 5 days at different times during the day, waiting at least 50 minutes in the so called 5-minute queue before I give up. Not once have I been able to speak to a human.
I can't believe how expensive these products are and it's impossible to set them up without customer service intervention. It seems like a complete scam, no?