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carissa18
Contributor I
October 10, 2024
Answered

Sonos Beam won’t connect to Samsung Frame

My Sonos Beam will not connect to my new Samsung Frame TV. I’ve gone through the in-app setup and repeatedly get the “TV Speakers not connected.” error. To troubleshoot so far I have:

  • disconnect and reconnect Beam to TV
  • disconnect and unplug TV and Beam from power for 10 minutes then connect back to power and follow app instructions 
  • factory reset Beam

please help!!

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Corry P
Corry PAnswer
Sonos Staff
October 14, 2024

Hi @carissa18 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with connecting your Beam to your Samsung TV.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

106rallye
106rallye
October 10, 2024

Is CEC (Bravia Link) turned on on your TV? Is the Beam plugged in to the HDMI-(e)ARC port?

Airgetlam
Airgetlam
October 10, 2024

Anynet +, not Bravia link. 

Bruce
    carissa18Author
    Contributor I
    October 10, 2024

    @106rallye

    yes, Anynet is turned on and the Beam is connected to eArc. 

    Corry P
    Corry PAnswer
    Sonos Staff
    October 14, 2024

    Hi @carissa18 

    Welcome to the Sonos Community!

    I’m sorry to hear of this issue you are having with connecting your Beam to your Samsung TV.

    I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Joeymags
    Lyricist I
    November 24, 2024

    I am having this same issue, was there a resolution?

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