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Hello everyone, new to Sonos and having some issues with mt new Sony Bravia 7 and Sonos Beam.

I can only intermittently get it to work via the Bravia Sync system. Normally for it to work I have to complete a full power off cycle then reconnect. After a short time it drops out again and nothing at all shows on the Bravia Sync connected devices. This includes my Sky TV, Fire Cube as well as my PS5. 

I can still switch to them via the output button but my sound very rarely works and when it does I can't control the volume with my Sony remote, only the Sonos App.

Sony have offered ZERO help, only stating they can't guarantee the compatibility of Bravia Sync with 3rd party products 😡.

Apologies for the length of this but I'm stumped 😥

That must be frustrating!

Two things I’d try are 1) checking the TV for updates, and applying any that might be found. And 2), forcing a reboot of the TV’s OS, by unplugging it from the wall for at least two minutes. During that time, I’d be tempted to power cycle the Beam, just to force it to reload the OS as well. 

If that didn’t work, I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

That must be frustrating!

Two things I’d try are 1) checking the TV for updates, and applying any that might be found. And 2), forcing a reboot of the TV’s OS, by unplugging it from the wall for at least two minutes. During that time, I’d be tempted to power cycle the Beam, just to force it to reload the OS as well. 

If that didn’t work, I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

I appreciate this Bruce, I'll give it a try and let you know how I get on.

 

Many thanks.

 

Stephen 

https://en.community.sonos.com/home-theater-228993/correct-sony-tv-settings-6877910

 See if this helps.

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