Skip to main content
Bashir H
Contributor I
January 16, 2021

Sonos Arc SL sound cuts in and out

Hello. My soundbar will cut out whenever streaming netflix, hulu, etc. On hulu it seems to only go out after a commercial break and then no sound will come back until I turn the tv off and on again. Both the TV and soundbar are connected to WIFI. My google wifi does not allow me to change the network channel. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    3 replies

    GuitarSuperstar
    Lead Maestro
    January 16, 2021

    What TV do you have? Are you using the TV’s internal apps?

    "Receive with simplicity everything that happens to you." - Rashi
    Bashir HAuthor
    Contributor I
    January 16, 2021

    it is a samsung q80t. And yes I use the hulu and netflix native apps, both of which support atmos

    GuitarSuperstar
    Lead Maestro
    January 16, 2021

    Do you have Anynet+ setup? Is HDMI eARC set to 'Auto' and Digital Output Audio set to 'Passthrough’? Is your TV’s firmware and apps up to date? Have you tried unplugging the TV and Arc for about a minute? 

    "Receive with simplicity everything that happens to you." - Rashi
    Terms & ConditionsAccessibility statement