Hi @Andrea Marconi 

Welcome to the Sonos Community!

We are presently investigating this issue with Samsung TVs connecting to Beams, though we have no estimation for when a fix might be made available.

In the meantime, rebooting the Beam and TV by unplugging both from power may help for a time, or connecting the Beam via the supplied optical adaptor will prevent issues but also restrict the available audio formats to PCM, DTS and Dolby Digital only.

I hope this helps.

Again, I have the same problem! Last time it took about 5 months for sonos to fix it and now it has broken again! 

 this is what I constantly get trying to Connect the sound bar to my television (sorry for Italian)

Hello,

i tried using the optical adapter but it doesn’t connect.

Hi @Andrea Marconi 

The optical port is the black socket next to the ethernet socket - second from the left as you look at the back. It’s possible you are discounting it as an option as it has a little black plastic hatch which covers the socket. Just push the adaptor end into it, and it should push through the flap and click in. Please note that the plug has a flat edge, which should go to the top.

I hope this helps.

Hello, 

Hello,

thanks for the feedback and your details.

I tried again in the optical port but I got the same error.

It’s getting frustrating….

What signal type is being sent through this optical cable? 

Hi @Andrea Marconi 

If you are getting the same error when using the adaptor, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

I had the same error. After speaking to Sonos the first time (chat) I was told to use eARC. I told the agent I had been using it with the SONOS supplied optical adapter for 6 months without issue. He persisted with his comment despite me also telling him that when the Beam goes into unresponsive state, even the APP can’t access it and I can’t play from standard Sonos services. Clearly didn’t understand that it was not an eArc problem. I escalated it and eventually got a call from a tech who followed the same line of thinking but at the end he could see the sense. After having to haul the TV off the wall, re do all my cables with him on the wall just to prove him wrong he eventually found a KB in their DB showing there’s a known issue and he lamented the new updates. 

it’s now again a week later and I have to keep rebooting my Sonos at least twice a day to watch TV.

No update from Sonos at all after I asked if I would be kept up to date.

As a user for more than a decade with multiple soundbars, Sub Play G2 Play 5s, Play 3’ this is incredibly disappointing. The hardware is solid but it seems the company is starting to lose quality.