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I originally had a Sonos amp connected to my TVs eARC, and then the amp was wired into two ceiling speakers….. that setup all worked fine.

But now I have the Sonos arc, What I did was plug the arc into the TV eARC (The HDMI connection previously used by the amp), and left the amp just powered on with the speaker connections only.

However, ever since I was able to get the arc going, I’ve lost all connection and control to the amp and subsequently the speakers which I want to use as rears. 

I’ve tried disconnecting and resetting, but still no luck.

Any advice to fix would be very much appreciated?

Hi @MUFC_DOWNUNDER, 

Sorry to hear you’ve been having issues connecting your Amp to your Arc.

I’ve had a look into your system and can see that your Arc and Amp are both online with the same name; were you able to pair the Amp as surrounds and get them working together?

If not, then I’d like to get a bit more information on what’s going wrong and where as the standard steps for adding surrounds should work for an Amp that has already been set up. You mention you lost connection and control of the Amp; is the Amp missing from the app? If so, then our support article for Products missing from the Sonos app has some general steps to try.

If you can reply back with the above information then I can give more specific troubleshooting steps for you to try so we can get your Amp working with your system again.

I hope this helps!

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