Hello! I set up a new Sonos Ray today. Tv Remote connected without problems, and I can control volume. But the mute button doesn’t work. Older (10 years) JVC TV. Any suggestions?
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Then that call I suggested would be my next step.
It sounds like there could be an issue with how the remote is communicating with the Sonos Ray. I’d recommend re-doing the setup through the Sonos app to ensure the remote is fully paired. If that doesn’t resolve it, there might be compatibility issues with the older JVC TV.
Have you tried using a different remote or checking if there's any firmware update available for the TV?
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