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Randomly got notification to login as system owner in order to adjust any settings beyond playing music. Unable to do anything with account even thought I am still logged in to the same account with my same email. I never even logged out. Not sure if it is new app. Currently mid September 2024. 
 

I tried everything from using a different device to completely deleting app and logging back in. I got desperate after looking at other peoples issues that were similar in nature and I needed to adjust the bass and treble because my son was sleeping. 
 

i ended up factory resetting everything and deleting my account. I created a new account under the same email and re-set up everything with no issues. I tuned everything and did all the things with my bar and two surrounds. Everything was great. 
 

that was until I tried to access the bass and treble settings as I have been doing for years. Now my system claims only one speaker is connected and gives me an error message and the app crashes. Currently music is playing on all speakers beautifully but I am unable to adjust or access any speakers except one of the surrounds….. 

 

my frustration is at an all time high as Sonos sounds beautiful but has been a pain in my rear since I purchased over one thousand dollars worth of this system years ago. 
 

please fix login as owner loop. It is absolutely absurd that hundreds of people are having this same issue, requiring hours of troubleshooting and BS in order to try and fix it. 

I have been fighting with ths issue for the past 6 months. Contacted Sonos support and noting. I have a case number, but it does not matter. No one has contacted me. this people have no clue how to run a business!!


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