intermittlently loosing sub

  • 24 July 2022
  • 1 reply

I had my arc and sub paired and working good. But seems after i unplugged and moved both, the sub pairs with the arc but then while using the subs comes and goes. I’ve unplugged, removed and reinstalled  etc.  can’t figure it out. Any ideas?  Sub and arc are literally within 5 unblocked feet of each other.  I’ve reset both speakers and all components of the internet - router and wifi. 


Best answer by James L. 25 July 2022, 10:12

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1 reply

Badge +17

Hi @Mike Ha,


I suggest submitting a diagnostic when experiencing this issue, recording the number and getting in touch with our Customer Care team via phone or live chat. They’ll be able to analyse the information in the diagnostic and provide some insight as to what’s happening here.