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Morticia
Contributor I
September 12, 2023

im just trying to turn the volume down on my TV

I just want to turn the volume down on my TV and Sonos wants to do an update so I did that and now I just have a screen on my phone saying "sub" and I can't get past that and my TV is yelling at me. Can anyone help?

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4 replies

Ken_Griffiths
Ken_Griffiths
September 12, 2023

What Sonos device is actually linked to the TV and how is it connected? Have you tried using the volume down button on the TV remote?

ratty
ratty
September 12, 2023

I don’t know what your phone is showing, but you can always walk over to the Arc and touch the volume controls on the top.

    106rallye
    106rallye
    September 12, 2023

    Sometime the Sonos’ start up procedure after an update confuses routers. Power down you router and your Sonos devices. Start up the router, then the Arc and then one by one the rest of your Sonos devices.

      Stanley_4
      Stanley_4
      Grand Maestro
      September 12, 2023

      If the power down, reboot and power up works you can likely avoid the problem in the future by using your Router’s DHCP page to set static/reserved IP addresses for all your Sonos deices.

      Once done you should so the power/reboot/power one more time to lock in the new addresses.

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