i cant install my sonos arc

I Just bought a sonos arc and i am trying to instal it but if i want to instal it and i am by th audio pin fase the app doesn't connect to the audio pin and if i want to put in the code manualy the app kicks me out if the app. What can i do?

2 replies

Userlevel 5
Badge +7

Is this a new or a used Arc? If used, have you done a factory reset?

It a new arc