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Hey everyone,

after the (terrible) Sonos system update, the (e)ARC connection between my TV and my Sonos Amp stopped working. No sound is played at all and the TV setup in the Sonos app just states, that no (e)ARC connection is possible. As it worked before the update, of course the TV is set to output the sound to the (e)ARC-HDMI-port. Tried turning it off and on again, reconnected the HDMI-cable a couple of times, rebooted the TV and the Amp and even set the TV to factory settings and reanabling (e)ARC-output. No dice.

Does anyone has a solution to this? Or do I just have to wait until Sonos fixes this problem? It’s so frustrating...

What model TV do you have?

Are you using a HDMI 2.1 cable?

Try powering off the Amp and TV for 10 minutes and unplug the Arc from the TV.

Power on both and once the Arc has fully booted, plug the cable back in.

What model TV do you have?

It’s a LG 55UR74006LB.

Are you using a HDMI 2.1 cable?

Yes, I do. Tried other cables as well.

Try powering off the Amp and TV for 10 minutes and unplug the Arc from the TV.

Power on both and once the Arc has fully booted, plug the cable back in.

Already tried that. No dice. And it’s not a Sonos Arc, it’s a Sonos AMP. The (e)ARC in my post refers to (enhanced) Audio Return Channel.

 

Have you tried these settings on your TV?

 

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