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seangrehan1997
Contributor I
July 23, 2018

HDMI ARC audio not working

When I use the Optical/HDMI adapter and connect my Sonos Beam to my Panasonic TX55EZ952 through the Optical Port the audio is fine, but when I connect through HDMI I get no audio but the voice commands to power the TV on and off work, any ideas on why this is happening??
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3 replies

Airgetlam
Airgetlam
July 24, 2018
Have you read through this thread?
Enabling CEC.
Bruce
    seangrehan1997Author
    Contributor I
    July 24, 2018
    I’ve read through the thread, but can’t seem to find solution to the problem, the TV commands DO work while the audio does not, any ideas on what might be wrong?
    Airgetlam
    Airgetlam
    July 24, 2018
    Not offhand, although as a guess it's a handshake issue with the ARC/CEC. But perhaps you might submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
    Bruce
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