I just got a second subwoofer to add to my Sonos Immersive set with arc which has 1 arc, 1 sub and 2 ones. When I attempted adding the second sub to the system It failed and said “there was a problem verifying your Sonos app” And also said “Error code 1002” I searched the error code up and did everything sonos says to do to resolve this error code and it didn’t work. I also tried going to my products in the sonos s2 settings and clicking on the product group of my home theatre and then scrolling down to the button which says “Connect second sub” when clicking on that button I was given a note saying “ To connect a second sub add a sub to your Sonos system” I have a sub gen 3 connected to my home theatre system already so why am I receiving that note. I’m extremely frustrated and confused what is happening and wanting to figure this out.
Best answer by GuitarSuperstar
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