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Majo133
Majo133
Renowned Enthusiast I
Mar 30, 2023 6:56 AM UTC
Answered

ERA's 300 center channel not working if connected as surrounds to ARC/SUB

As i pointed out in my Dolby ATMOS TrueHD test file analysis. There is this weird behaviour, where ERAs center channel is not playing anything at all. Only speakers that are involved are upfiring ans side speakers.

This is also true for ATMOS music played via Apple Music or even Stereo music via Apple Music or Spotify. Center channel is just “dead”.

Is this intentional or a bug?

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    SarahN
    SarahNAnswer
    Local Superstar
    Mar 30, 2023 11:30 AM UTC

    Just to give this post a reply, Sonos have confirmed that in surround configuration, the front tweeter is not used.

    It is only used when they/it is used for music playback outside of a HT set up.

    Can you have too many Sonos speakers? 🤔 😆
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    rb2k
    Contributor II
    Mar 31, 2023 3:18 AM UTC

    Just to clarify, is the centre channel inactive when listening to music on setup connected to a soundbar? 

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      notacapulet
      Enthusiast I
      Mar 31, 2023 6:18 AM UTC

      Just to clarify, is the centre channel inactive when listening to music on setup connected to a soundbar? 

      The center channel will never ever fire, regardless of whether you are listening to your TV or music, so long as the 300s are configured as rears. No way to switch that in the app, as silly as this sounds. 

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        Majo133
        Majo133Author
        Renowned Enthusiast I
        Mar 31, 2023 6:47 AM UTC

        Just to clarify, is the centre channel inactive when listening to music on setup connected to a soundbar? 

        The center channel will never ever fire, regardless of whether you are listening to your TV or music, so long as the 300s are configured as rears. No way to switch that in the app, as silly as this sounds. 

        Exactly.

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        Yesterday, is not today.
          KLF Eternal
          Contributor I
          Mar 31, 2023 7:54 AM UTC

          I’m still a bit confused as to whether the front channel is working at all for music alone. Has anyone got their 300 set up only as one speaker to play music but can hear the front channel working? I have this exact set up and I still have no sound from the front. I’m tempted to send it back for a refund.

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            Corry P
            Corry P
            Sonos Staff
            Mar 31, 2023 8:28 AM UTC

            Hi @Henrique Gusso 

            I’d encourage you to get in touch with our technical support team with any issues you notice.

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            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              Maciunio PL
              Lyricist II
              Apr 4, 2023 7:49 PM UTC

              ok so basicly, im at the day before getting second era 300 for my bedroom.

               

              Question is - worth to buy and make stereo or not :)? cause o the front channels..

               

              kickass outstanding or regret? I know its Sonos so its not a typical regret :-) I have already beam gen2, sub3 and 2x ones as a living room setup 

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              GuitarSuperstar
              Lead Maestro
              Apr 4, 2023 7:58 PM UTC

              ok so basicly, im at the day before getting second era 300 for my bedroom.

               

              Question is - worth to buy and make stereo or not :)? cause o the front channels..

               

              kickass outstanding or regret? I know its Sonos so its not a typical regret :-) I have already beam gen2, sub3 and 2x ones as a living room setup 

              The front-facing driver is only disabled when the Era 300 is used as a surround speaker. The front-facing driver is enabled when used as a stereo pair with another Era 300. Two Era 300s as a stereo pair sounds fantastic especially when playing music in Dolby Atmos.

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              "Receive with simplicity everything that happens to you." - Rashi
              weimin108
              Lyricist III
              Apr 5, 2023 3:23 AM UTC

              This is especially punishing on gamers because you no longer can receive precise directional sound from the surround speakers.

              For the time being, I have to put the Era 300’s outer speakers close to a wall so it has some clarity to it. Please make an option to turn these speakers on, it would be a shame to have to return these.

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                KLF Eternal
                Contributor I
                Apr 5, 2023 4:35 PM UTC

                I’ve now tuned my single Era 300 (to play music only) using advanced tuning via IOS. The front channel is definitely working now and the sound is amazing! 

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                Majo133
                Majo133Author
                Renowned Enthusiast I
                Apr 5, 2023 7:55 PM UTC

                PSA: For future references, replies, findings etc, use this post:

                 

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                Yesterday, is not today.
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