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Answered

Duplicate Rooms with Same Equipment

  • July 30, 2023
  • 6 replies
  • 177 views

Our internet was down for several hours and for some reason, when it came back up, our Sonos equipment did not.

We have an Arc with a pair of surrounds (Play 1)

When trying to get the system up and running again, somehow 2 of the same room was created. The rooms appear in Settings > Systems as follows:

 

Family Room Sonos (?+?)

Arc SL

 

Family Room Sonos (L+R)

Play:1

 

When I open either of the rooms, they both show the same equipment: Arc SL, Play:1 (Right) and Play:1 (left) and they are all connected to the same WiFi network.

If I try to rename one of the rooms, it renames them both so somehow they are linked.

If I turn on my tv, the sound only comes from the Arc (first listed Family Room)

If I select the room via Spotify to play music, the sound comes from the Play speakers (second Family Room)

 

How do I eliminate one of these rooms and get all three components to play together?

Best answer by Stanley_4

This should be your next step,remove and rebond your products:

https://support.sonos.com/en-us/article/home-theater-or-stereo-pair-appears-as-not-configured

 

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6 replies

Try unplugging all of your speakers from power for a couple of minutes and reboot your router and phone.


buzz
  • July 30, 2023

Is there any improvement if you power down all of the SONOS units, then restart one by one? Refrain from Factory Reset without further consult.


Stanley_4
  • Lead Maestro
  • July 30, 2023

If the power cycle works you might use your router’s DHCP settings to assign static/reserved IP addresses to your Sonos devices. For a lot of folks that had ended power failure and post-update rebooting issues.


  • Author
  • Contributor I
  • July 30, 2023

Thank you both...I unplugged all three units, rebooted my router and then plugged each in one by one starting with Arc.  Unfortunately, I’m right back where I started.

Any other thoughts?


Stanley_4
  • Lead Maestro
  • Answer
  • July 30, 2023

This should be your next step,remove and rebond your products:

https://support.sonos.com/en-us/article/home-theater-or-stereo-pair-appears-as-not-configured

 


buzz
  • July 30, 2023

Are you using voice control? There have been reports of Alexa changing Room names.