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Hi there,

I am trying to play spatial audio tracks (or Dolby Atmos) through the Sonos app with Apple Music (I am on a trial).

My setup

  • Beam Gen 2 connected via ethernet cable to my router. It is also connected to my TV with an HDMI ARC cable but the TV is currently off.
  • 2 x Era 300 connected via 2.4G wirelessly to the same router the Beam is connected to.

I can get music to play for 10 or so seconds (I am testing with Abbey Road), the track plays fine and then cuts out and reverts to a non Atmos version (the Atmos logo disappears).

I wonder if it is a problem with Apple as I can play Atmos content through the TV on the Netflix app.

Any ideas please?

Many thanks,

Jason

 

Does it make any difference if you keep the Beam completely wireless?

Does it make any difference if you keep the Beam completely wireless?

Same problem unfortunately. I restarted the Beam after I had pulled the ethernet cable out...and I also restarted the Era 300s to make sure.

Found the problem - Apple Music. My free trial was about to run out so no big deal...maybe they had an outage here in Taiwan.

Just started a free month trial with Amazon, I set that up and have played a few spatial audio tracks and they work flawlessly.

I plugged the ethernet cable back into the Beam and rebooted that and the Era 300 so I am back to where I was yesterday before the tracks cut out.

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