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I need some technical help here please. I am currently running an Arc, Sub 3 and an Amp with two wired ceiling speakers as one room. I am upgrading to an Arc Ultra and Sub 4 and want to connect them to the current amp that has two wired ceiling speakers to run as one room, as before.

I have removed the original Arc and Sub 3, factory reset them and moved them to another TV. They connected, renamed and working fine, so they are out of play.

I have set up and connected the Arc Ultra to the TV and have it up and running. I was able to connect the Sub 4 to wired speaker amp, which is named Great Room.  When I originally connected the Ultra, it asked me where to connect and gave my Great Room amp as a location, which I selected. When Ultra connected it created a new room called Great Room 2. Now I have two separate rooms. Great Room, which is the wired speakers and the Sub 4 and Great Room 2, which is the Ultra. I want the Ultra, Sub 4 and wired speakers on the amp to be one room when I turn on the TV.

I do Wi-Fi connections on everything therefore no Ethernet connects anywhere.    

I’m guessing I have done something wrong in the order in which I added the new pieces. Do I connect the Sub 4 to the Ultra and then add the Amp to it as well? Sonos help categories not clear on how to do this…..help please!          

First rename your Sonos Rooms to something that makes sense to you.

Go to the Room that has the Amp added and remove it.

The Amp will then show up as a Room, give it a good name.

Now add it to the Room you want it in.

 

If you have problems doing this, remove the Sub from the Ultra’s Room, add the Amp then re-add the Sub.

I don’t have the new gear here yet but I think that should work for you.

Thank you, I did this, adding the Sub first and then I was able to move the Amp over to the room with the Arc Ultra. 

Appreciate your assistance! 

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