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Connect:AMP connect to Playbar as surround setup

  • 10 October 2023
  • 2 replies
  • 50 views

Hi all, recently had this setup working but now have physically moved the AMP in the room and it's now not working at all, have tried everything with no success!

Playbar - Connected via Ethernet cable to router, working as anticipated

AMP - Connected wirelessly to router, working independently of surround setup

Have tried deleting and adding the AMP to the 'room', restarting both devices, factory resetting the AMP and adding back into the overall setup. Playbar is WiFi 'on', as is the AMP

Cannot get the playbar and AMP to work together as they once did, any ideas would be much appreciated?

I've got all devices on WM:0 and they are all stating connected.

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2 replies

Stanley_4
Userlevel 7
Badge +22

Submit a diagnostic and ask Sonos to look at it, they can likely see what is wrong.

Possibly you have the Amp in an RF-noisy location, try moving it back to where it was and elsewhere. If that works find the RF-noisy device and deal with it. Trust nothing electronic as even devices with no radio can be RF noise generators.

AjTrek1

Hi

Good advice by @Stanley_4 

After you run the diagnostic you need to post the reference ID in this thread and call Sonos Tech Support as suggested. 

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