My Beam stopped working. I am presently trying to restore it without success. I get the four dots in a wave pattern along with this message, “ Getting your Beam ready” but it is hung up on this. I can’t close the window or restart the reinstall. Suggestions please.
Answered
Beam setup after reset
Best answer by nik9669a
Sometimes, connecting via Ethernet cable rather than wifi helps with finding/updating devices.
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Once it has updated, remove the cable, and submit a system diagnostic and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
My guess would be some sort of wifi interference , but it could also potentially be port blocking software or a VPN, although those two should affect a cabled update, too. That’s why a diagnostic submission is so important, there is hard data there that the folks in this forum can only guess at, since we don’t have access.
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