So this just happened to me yesterday while watching HBO. Bought my beam gen 2 in 2021 and never had an issue with it before. When it happened it was not as loud as some of you describe but it was the same sound. It also seemed as if the beam lost connection to my LG OLED because when I tried to turn down the volume (I thought the sound was related to what I was seeing) it was as if I was adjusting the tv’s speakers and not the beam. 

Quick question - do you guys have trueplay turned on when it happens? Something tells me that the issue is related to software and the difference in my scenario was that yesterday I updated the firmware and for the first time in quite a while used trueplay.

Sonos Support doesn’t rank this random loud deafening jack hammer noise as a priority issue and probably does not escalate it to the attention of management. Since Support doesn’t generate revenue this will not get the attention it deserves.

Patrick Spence, Sonos CEO quoted “we had a record quarter of sales …”.  As long as their products continue to sell the Audio Engineering department will focus on development and not resolve problems. To be heard send an email to the CEO and Maxime Bouvat-Merlin, Senior VP-Hardware & Operations let him know your dissatisfaction. I sent and received a reply. Check my past post under nuevo123.

BTW I returned my Beam Gen 2.

Email CEO: ceo@sonos.com

Email Sr. VP: Maxime.Bouvat-Merlin@sonos.com

I have a Samsung TV and it happened while watching TV.

i have a sony tv, the annoying part is that its a well know thing for over a year and nothing is being done about it, except replacing the speaker for “free”, but at that point the damage is done and your very bother and annoyed, like i mention on my post, it happened to us at 3 am, and we were up all morning after that, this is a lawsuit waiting to happen

I purchased a Beam 2 and 2 One SL speakers today. Not but a few hours after I set it up I experienced this loud jackhammer sound. I was quietly watching TV at 10:30pm when it happened. I nearly had a heart attack! The remote would not turn the volume down so I jumped up and pulled all of the cables out of the back. It didn’t stop until I pulled the power cable.

This is my first experience with a Sonos product and will likely be my last. I can’t have something like this in my home. No way! I purchased this because I thought it was quality, but I’m very disappointed.

One thing I wanted to point out is that I was using a Samsung TV, as it seems like many of you were. Was anybody NOT using a Samsung? Could there be some incompatibility between the two?

It’s only happened to me once at 4 AM in the morning after I passed out watching TV. I bolted from my couch and tried to lower the volume with the remote. I finally just pulled the plug on it and left it unplugged for about 8 hours. It has not happened again and have not called customer support just yet. Wondering if this is a ticking time bomb. I went away for the weekend worrying that the machine gun blast would scare my cat to death or have my neighbors call the cops with no one to pull the plug as quick as I did. Fingers crossed this was a one time thing.

I am about to start my test phase with the replacement. To anyone who's possibly received a replacement already: Did that solve the problem sustainably?

I also had a great Beam 2 experience today when out of the blue the machine gun sound broke lose. I was in the garden, my little one sat in front of it listening to a radio play. I called the German support - the guy found an article about it -without solution! It seems like they still dont know whats going on. Beam 2 can cause real physical harm. I'm wondering if someone is already having an acute hearing loss because of this thing. Someone should sue Sonos in the US.

They will now send me a replacement. Dont know if I can ever trust this device again.

Make sure you call Sonos Support directly to discuss it. As stated in the Diagnostics - How do they work? thread, Sonos doesn’t automatically look at every submission.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Just had it happen for a second time in the same day and I was able to run a diagnostic during the sound. Hopefully that helps figure out what’s causing this. Definitely going back to Costco if Sonos can’t resolve this. 

Just had this happen on mine. I’ve had it about four months and this was the first occurrence. Was playing Pandora fairly quietly and then just exploded with full volume hammering. Tried to turn it off via the app and my app had nothing in it except my Roam. So whatever this is/does, your app can’t find the devices anymore when it’s occurring. Bought mine from Costco so if Sonos is no help at least I have their return policy. 

Was it brand new??  Or have you had it a while?  If you don’t just do a straight return and try to RMA / fault find, be ready for multiple attempts to reproduce to get the logs uploaded.  

I just purchased this on 2-8-2022 from Costco and had this happen to me twice! Having this many experiencing this issue does not provide great confidence in this product. Can’t believe a product like this would be sensitive to Wi-Fi or using one of the Voice services. I hope a true solution is being provided on what is causing this and what fixes can be done. 

Yep, RMA confirmed after support diagnostics.

Hey Josh,

Just wondering if this happened again? and also if you checked if the right side is still quiet? As I have 4 days left to return mine and I’d rather do it now if it’s faulty.

Thanks!

I guess no amount of lab-testing can cater for every single real-world situation with all the different unique network and A/V products that can form part of a setup - it’s just a shame that perhaps some important information might have been lost here on this occasion amongst your chaos and panic, but never-mind if you’ve packed things away now to send back - It was just my own thoughts that your experience here might perhaps have assisted others who encounter a similar issue, particularly as it’s not a very widely reported issue.

I have the exact same issue,  its really a deafening sound and my ears hurt each time it happens. I and am being told just to do a reset on it / my hopes are low...

It has happened 4 times for us already, once when the TV was running, once when nothing was on, once when the beam was in group mode, each time the family freaked out.

I made a video of when it happened last (only managed to catch the last few seconds). Can upload if interested.

Its just a real pity you couldn’t have remained calm and captured the issue on video and taken a system diagnostic report, as that may have helped everyone else to get to the root cause of the issue.

It’s certainly an issue I’ve seen reported online involving several other ‘brands’ of Soundbar/Speaker too, so it makes me wonder if it’s a codec, or a particular component issue.

Oh well let’s hope that if it ever happens to anyone else, that they are able to ’keep calm and carry on’ and gather the information that’s really needed to help resolve the issue

I am waiting for my replacement to be delivered on Monday. My was determined to needing to be replaced and will see how the new one performs. Support was quick to respond and determined it’s replacement. Great kudos to the support team.

This exact thing happened to me first time today on 2 month old unit. My ears still hurt 8 hours later. Gonna contact Sonos for advice.

Request a replacement if you have purchased this from sonos direct.  If you got it from a retailer get in contact with them. 

I Can confirm after a month using the replacement I have no had this happen since. 

Definitely seems like it was hardware fault.  Possibility that sonos has been using cheaper chips due to the shortages, which in turn has lead to higher failure rates in their hardware.

So if you are having this happen on any of your sonos products, get a replacement ASAP before your warranty is up!! 

Im just glad it hasn't occurred since . 

Just had the same problem - without wanting to sound like a wimp, I’m now nervous to sit in front of it incase it does it again. It got my heart racing - now imagine a young child was in front of it or an elderly person.

I spoke to customer service on LiveChat and without even asking me to diagnose the problem they admitted it was a known issue that it is ‘happening to other customers’. They’re obviously nervous about it for them to just send out a replacement like that.

So I’m grateful for their quick reaction but still super nervous it’ll happen again. I’ve asked to be kept informed when they find the root cause - which will hopefully be soon!

After resetting it worked for a few days. Sound on the right side was back to normal. 

Friday night went to sleep with my LoFi playlist on spotify going. The beam is in our bedroom FYI, 5:30am on Saturday morning while I'm still asleep the hammering started again at 100% volume. I dove out of bed and almost had a heart attack, I was fuming and super angry. I could have thrown the damn thing out the Window I was that angry.  Although this time I was prepared and had wired in a Ikea Tradfri power outlet switch so I could cut the power to the beam with a the Ikea remote.

I Left it off untill around 10am, decided to turn it back on.  At 10:23am exactly it went off again. This time I managed to capture some footage of it happening. 

After that I was over it, I put the beam back in the box and took it back to the store. Sadly they had none In stock so I had to drive back to another store which was actually closer to my house. 

I showed them the video and they gave me a new one. They also recommended that I buy the extended warranty while there which I was more than pleased to do. So I've now got 3 years replacement/refund warranty on hand for when it happens again. 

I had also ordered a second white coloured beam which had been on back order and that arrived at my house  today. So I'm hoping the replacement and the new one don't have the same issues.  

I do feel like this is some sort of software bug though since it's Inconsistsnt and happens randomly. Hopefully the sonos engineering team gets on top of this before they end up with a mountain of returned Beams! 

I have bought the Beam gen2 on 14th, Feb and the same issue occurred the very same day. And repeated next day multiple times. I contacted the support and they tried usual reset instructions even asked me to reset my wifi router. Now after reading this thread, I am very disappointed that the support didn’t recognise this as known issue. I spoke to two engineers and both didn’t had a clue about this issue, I can’t believe they have not identified this as a known issue yet in spite  multiple people reported it even here. When I said I have a had weird problem and explained, he seems lied to me that, he happened to have had the similar issue with another speaker, so he was able to follow what I have experienced, but not with beam gen2 and sound bar is working perfectly alright. Now with this kind of customer support, I do not want this product even if the issue resolved. I am returning it, I would rather compromise on sound quality than such a low customer support.