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Beam gen 2 sound quality after 15.5 version update

  • 17 July 2023
  • 1 reply
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Hello. The sound of my beam gen 2 with sub mini became quieter and got worse in overall quality after 15.5 version update. The sub mini looks like it got less powerful too. Did it happen to anyone else? 
I tried trueplay again and reset to factory settings but it didnt help.

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Best answer by Jamie A 18 July 2023, 10:18

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Userlevel 7
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Hi @diogor3, welcome to the Sonos Community!

I see you’ve posted in another thread with the same issue, I would recommend following the steps in that thread for checking the EQ settings or if you have a volume limit set in the Sonos app.

After you’ve checked that, try rebooting your TV, the Beam, and the Sub Mini by powering them off for at least 30s to 1 minute. This can help re-establish the connection between these products after a firmware update.

If the sound quality is still bad, then please reach out to our support team for further assistance.

I hope this helps!