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Stu07012
Contributor I
October 29, 2020
Question

Beam connection issues

Hi, I am trying to connect my new Beam. The white light flashes for 30 seconds & then turns blank. The app initially finds it, I press ADD but then it can’t find it or connect. I have disconnected the power multiple times, reset the router, moved it to different locations but always the same result/error message. I have successfully added the other components- sub, S1’s & Move. 
Any help would be great!

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1 reply

Mark P
Mark P
Retired Sonos Staff
October 29, 2020

Hi @Stu07012.

Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

Have you already tried to hardwire the Sonos Beam directly to the router and add it again?

Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

Let us know if it works. If you need help with any other information, please be sure to let us know.

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