Contributor I

Answered

Beam connected to my system, but will not play TV audio

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My beam will play music from my iPhone and it’s connected onto my system which is the same system as my Google TV. However, I cannot get it to play audio for the TV. The TV recognizes the beam because it switches automatically to it and when I disconnected the TV automatically switches back to TV audio. I have changed cables, and that did not help. Anyone have suggestions

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Corry PAnswer

Sonos Staff

Hi @Ncras

Welcome to the Sonos Community!

Given that @GuitarSuperstar’s excellent advice did not help, it’s possible that your built-in TV sources are trying to play a format not supported by the Beam, but your cable TV box is not (and therefore does play).

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation. I recommend a phone call in the first instance to help speed the process.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Stanley_4

Grand Maestro

Which TV?

How is it connected to the Beam?

In the TV settings have you selected the Beam as the active speaker?

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NcrasAuthor

Contributor I

I’ve narrowed the problem down to my Sony Bravia will play my cable tv fine through the beam but when I stream via WiFi it won’t. It doesn’t switch to the tv speakers interestingly enough.

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GuitarSuperstar

Lead Maestro

Try this:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Bravia Sync is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect any other devices to the TV.

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"Receive with simplicity everything that happens to you." - Rashi

N

NcrasAuthor

Contributor I

Thanks for your suggestions. Unfortunately it still will not play the streaming shows but does play the cable programs.

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shirlj

Lyricist I

Guitar Superstar, thank you, this worked perfect for me, after many attempts to register beam on app! Somewhere when setting up I went wrong and many attempts to correct wouldn't work for me. Now all up and running. 😀

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Corry PAnswer

Sonos Staff

Hi @Ncras

Welcome to the Sonos Community!

Given that @GuitarSuperstar’s excellent advice did not help, it’s possible that your built-in TV sources are trying to play a format not supported by the Beam, but your cable TV box is not (and therefore does play).

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation. I recommend a phone call in the first instance to help speed the process.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

N

NcrasAuthor

Contributor I

Thanks. I’ll do exactly that. I appreciate your advice.

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