Hi @Guillaume84, welcome to the Sonos Community!

I’ve also had a look around and can see the same response, to set the speaker output to Home Theater in settings after enabling Viera Link. If you aren’t able to access these settings, I’d suggest reaching out to Panasonic, as they have more information on their devices that we would.

What I would suggest from our end, would be to try a different TV or HDMI cable to see if that resolves the issue as the Beam works via optical.

I hope this helps!

@Guillaume84 When you access the apps on your TV, do you not see a VIERA Link app?

Hi,

Thanks for your both replies.

I tried to connect my Beam to an other tv and everything goes well and fast. 

Definitively my Panasonic 55FZ950E and Viera Link is the problem. I couldn’t access to Viera Link app from Apps menu… function not available…

Tried to contact Panasonic but they’re not able to help… I’ll have to change my TV but not the option the most cost effective :p

Are you using the HDMI cable that came with the Beam? Is there anything else connected to the TV?

I tried so many option :) 

 3 differents cables including the one received with the beam… and this one works on my old Panasonic 50G30 plasma… off course I can acces to Viera Link on this tv.

Beams 2 works with optical cable on my 55FZ950e but no HDMI means no HD audio.

Is there anything else connected to the TV? Have you tried unplugging the TV and Beam from power for a couple of minutes and redoing the TV Setup process in the Sonos app?

Hi Maestro,

I tried too :( 

I think if I can acces to Viera Link settings, I will still have this issue...

Is there anything else connected to the TV?

I tried with my TV decoder connected or with no other devices, still have the same result.

Try this in this SPECIFIC order:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure VIERA Link is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect the TV decoder to the TV.

Thanks for trying again and again but still stuck at the same step, Beam never connected, Sonos app ask to connect Viera Link…

Two options:

I’ll keep using the Beam with optic adapter until my Panasonic goes to trash 

or offering my Beam to my dad and stay with poor TV Sound.