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Avid Contributor I
November 3, 2024

Arc Ultra and Samsung Tv - audio drops

  • November 3, 2024
  • 45 replies
  • 3082 views

I have replaced an Arc with an Arc Ultra, attached via e-Arc to my Samsung QE55QN90B. They are associated with 2 Era 300s and a Gen 1 Sub.

When playing from my NAS, ( Ethernet connected Jellyfin source), I get a short drop in audio every minute / couple of minutes. Only lasts a second.   Sources from Atmos, to 5.1 to Stereo all experience it.

As it all worked fine with the Arc, I’m assuming it is related to the Arc Ultra 

Any thoughts on cause / resolution ?

 

 

 

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45 replies

Lyricist I
November 13, 2024

I have used a Sinox 8K Ultra High speed HDMI and this solved the issue for me. Just tested it in my showroom.

Lyricist I
November 15, 2024

Just coming here to say this isn't a Samsung only thing. Having the same issue with my Sony TV. I'm using the same cable as my Arc (didn't feel like swapping). Will try swapping cables but this is kinda ridiculous 

Lyricist I
November 18, 2024

Just checking in to confirm the CEC splitters solution: i was also having split-second dropouts every minute or so, with eARC and Pass-Through enabled. Managed to debug my problem and it only happened when I had other HDMI devices connected, everything was having audio dropouts - both HDMI devices and internal apps. Without any devices connected, the sound from internal apps was perfect. After searching for solutions, I tried a certified ultra high speed cable, however it didn't solve the problem. When I got to this thread about CEC problems, it clicked: as disabling CEC was not an option because my TV would not recognize the Sonos Arc Ultra, I ordered CEC strippers for my HDMI inputs and so far the problem is gone, no more dropouts.

Renowned Enthusiast I
November 18, 2024

I've tried also swapping the HDMI cable and the problem continues randomly

Lyricist III
November 19, 2024

I am having exactly the same issues with my Setup (Samsung QN94, Arc Ultra, two Era 300 and one Sub Gen 3). I only experience the dropouts when playing content from my tv. It doesn‘t matter if I stream from my Plex server or from the integrated Youtube App or content via my PS5.

I get these dropouts like every 3-5 minutes and it makes me crazy. I already contacted the support and submitted my diagnosis info. Since I did not use their HDMI cable, they requested to do so. But this does not solve the problem. I even used a third new HDMI cable, but the dropouts still occcur. I am going to call the support tomorrow again.

Lyricist III
November 19, 2024

I might have found a solution for me: in the samsung tv’s audio settings there was an option activated, that sound is always output in parallel to the optical output - I deactivated this option and for about an hour I did not experience any dropouts.

Lyricist III
November 20, 2024

Nope that did nothing… today I had another call with Sonos support. They advised me to deactivate eArc in the TV‘s settings. I did that and now have no more dropouts. But deactivating eArc won‘t let me play uncompressed Atmos, right?

I bought the Arc Ultra to play Atmos content and deactivating eArc in order to enjoy content without dropouts but not be able to enjoy Atmos content is not what I was looking for.

106rallye
November 20, 2024

Are you using a BD player or such for Atmos?

Lyricist III
November 20, 2024

No I am using Plex on my Playstation 5.

Lyricist III
November 21, 2024

I have a Samsung TV and arc ultra and was not experiencing any dropouts. 
 

I then messed with settings on my TV when I was trying to get audio working from Kodi. Then the dropouts started. 
 

I just went back to the Samsung audio settings, and I had changed Atmos eARC setting to Auto from Off. I went back and turned it back to Off and no fro outs. I was getting Atmos before, and I am still getting Atmos now that the Atmos aARC setting is set to Off. 

 

hope that helps, I didn’t want to replace Sonos cable that had worked fine for first 3 weeks. Also did not want to strip CRC.