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Answered

Arc not working

  • April 15, 2024
  • 3 replies
  • 104 views

Hello, my Sonos Arc has stopped working. There is no central connecting light red/green/white and the microphone light is constantly on (white.) Unplugged, re-booted……nothing at all??

Thanks

Best answer by nik9669a

I’d suggest contacting Sonos support. As a user community there’s not much we can offer other than sympathy. Don’t reset it (different from the reboot you already tried). Also maybe generate a diagnostics report, if you can, before you contact support. 

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3 replies

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  • Senior Virtuoso
  • Answer
  • April 15, 2024

I’d suggest contacting Sonos support. As a user community there’s not much we can offer other than sympathy. Don’t reset it (different from the reboot you already tried). Also maybe generate a diagnostics report, if you can, before you contact support. 


  • Author
  • Contributor I
  • April 15, 2024

Thank you. How do you generate a diagnostic report please? 


jgatie
  • April 15, 2024