Arc not working

3 replies
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Hello, my Sonos Arc has stopped working. There is no central connecting light red/green/white and the microphone light is constantly on (white.) Unplugged, re-booted……nothing at all??

Thanks

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nik9669aAnswer

Senior Virtuoso

I’d suggest contacting Sonos support. As a user community there’s not much we can offer other than sympathy. Don’t reset it (different from the reboot you already tried). Also maybe generate a diagnostics report, if you can, before you contact support.

N

nik9669aAnswer

Senior Virtuoso

I’d suggest contacting Sonos support. As a user community there’s not much we can offer other than sympathy. Don’t reset it (different from the reboot you already tried). Also maybe generate a diagnostics report, if you can, before you contact support.

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EbbEllisAuthor

Contributor I

Thank you. How do you generate a diagnostic report please?

jgatie

https://support.sonos.com/en-us/article/submit-diagnostics

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