volume too low.

6 replies
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I have connected playbar and 2x play 1 to my TV, hoping that the sound will be great, however, when I turn the volume up with the tv remote control it goes all the way to about half or 3/4 before the sounds get better, is this normal?

Volume issue

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Keith NAnswer

Sonos Staff

Thanks for the diagnostic report. Network connectivity looks great. Seems like this is something we will want our technicians to gather more information and troubleshoot with you in real time. Our contact information can be found here.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Keith N

Sonos Staff

Hi there, Baaronline. Thanks for posting and welcome to the Community. Do you have to do this when you play audio from streaming sources, such as Pandora or Spotify?

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

B

BaaronlineAuthor

Contributor I

hi Keith, thanks for your response, the sound is better and loud when I play audio from Apple music service, it's only low when I switch to TV.

Keith N

Sonos Staff

That is certainly odd.Would you mind submitting a diagnostic report and replying with the seven-digit confirmation number it gives at the end? Be sure to do this while playing TV Audio to the PLAYBAR.

Additionally, what is the make and model of the TV you are working with? Is it directly connected to the PLAYBAR via Optical Audio cable?

Thanks in advance.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

B

BaaronlineAuthor

Contributor I

I will try doing that now, it's a Samsung UE55 smart tv. the playbar is connected to the tv via optical audio cable. no problems with the connection just that the volume has to be turned all the way to halfway or more before it sounds better. here is the diagnostic number 8393119

Keith NAnswer

Sonos Staff

Thanks for the diagnostic report. Network connectivity looks great. Seems like this is something we will want our technicians to gather more information and troubleshoot with you in real time. Our contact information can be found here.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

B

BaaronlineAuthor

Contributor I

Thank you so much. I will give them a call tomorrow first thing.

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