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I have exactly the same issue. I need to be at 100% volume on the TV, but when I switch to music the volume almost knocks the house down it is so loud. Fiddled with everything, reset and rebuilt everything, but the problem remains.
+21No problem with my Playbase, Music and TV similar Volumes. Never got anywhere close to 100%
+13If, like me your TV source is a separate box, Humax freesat at in my case, then I can set the desired volume by adjusting the volume level of the box via its remote.
+22I too have a Humax (Freesat) box. This plugs directly into the Playbar via an optical switch (as my TV does NOT pass Dolby Digital).
What I have found is that on HD channels where the audio is supplied as DD2.0 or 5.1 the volume control on the Humax remote has NO effect on the Playbar volume. Whereas on the SD channels where the audio is Stereo the remote control (Humax) DOES lower or increase the volume.
In other words you'll need to investigate your audio source for the TV and set the volume using the controller for the audio source to the maximum level and then after that NEVER use that to lower the volume (If you do what happens is that person a lowers the volume using the source remote (so in my case the Humax remote). person b then comes in and wants it louder so increases the volume using the Sonos app or remote you configured (In this case the level of the input has not changed but the volume of the Playbar has gone up). If person a then comes in and again lowers the volume using the audio source remote (Humax in my case) - you see what happens? 2 Things - 1) The level of the TV audio input goes down so the Playbar will amplify that signal more and you will eventually get horrible distortion and 2) When you set the Playbar to play music it's volume is really high and you wake up the kids.
I hope this helps
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