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Kristoffer Valdbjørn
Contributor I
October 21, 2017
Answered

volume adjustment slow

Just Got A playbar to my 2017 lg oled and using my magic Remote the volume adjustment feels kind A slow..
Can i speed the adjustment up somehow?
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    Airgetlam
    AirgetlamAnswer
    April 23, 2018
    If I recall correctly, and I've not paid particular attention to it, you have to update the harmony specifically. Usually, it happens when you do a "sync" between the remote and puck. I believe at that point it checks the firmware version, and downloads and installs a new one. That being said, I've seen it require a connection to my PC via USB at times, too. So I'm really unclear as to how Harmony handles it....but I'm pretty sure that you have to initiate it, it doesn't normally happen in the background (like Amazon's Alexa devices do).
    Bruce
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    Sean1989
    Lyricist I
    February 15, 2018
    Hey there, Sean1989. Thanks for posting and welcome to the Community. Mind starting us off with submitting a diagnostic report and reply with the seven-digit confirmation number it gives at the end? We are currently tracking a sync problem with LG OLED TV's and PLAYBAR, and a diagnostic will help me to determine what is going on.

    Thanks!
    Here u go! 8497227 🙂
    Keith N
    Keith N
    Sonos Staff
    February 15, 2018
    Thanks, Sean1989. Based on my findings on the report, I'd recommend giving our support technicians a call to gather some information and try a few things with you in real time. We may need to take that information along to our senior technicians to get more eyes on this. Thanks again for your patience.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    MaverickRK
    Lyricist I
    April 17, 2018
    It has been two months since the last post on this problem. I just encountered it with my LG OLED 55 TV, Sonos Playbar, and Logitech Harmony remote. It used to work well. Now it takes forever to raise or lower volume. Are there any updates?
    User385289
    Trending Lyricist I
    April 17, 2018
    Unfortunately can't offer any ideas here, but can at least help to keep the topic active. I just started noticing this same problem with similar (maybe exact same) setup as the prior poster. I have the Harmony remote (Harmony Companion with the hub) set up to control the Playbar directly (i.e. presumably the same way the app does) rather than via the Playbar's IR receiver. Wondering if using the other approach could somehow be helpful, but otherwise have no clue how to fix it. If I keep the Sonos app open and look at the volume slider while pressing volume buttons on the remote, it appears that only about 1 in 3 presses even registers, though sometimes it'll be two in a row or 1 in 2 or 1 in 4. I see this topic goes back a ways, but am certain that this didn't start happening for me until the last week or so.
    MarkusTec
    Lyricist I
    April 17, 2018
    Stumbled on this thread...good to see I'm not alone although it's bad we're all experiencing this!

    Volume adjustment latency is significant...similar to User385289 last post. Issue also observed about a week or so ago. Setup includes an LG OLED E65, Sonos 5.1 (Playbar, Sub, 2x Play Ones) and Harmony Elite (w/ hub). The user experience is terrible. Hopefully there's a fix soon!
    Play 1's (x9 - 2 stereo pairs, 5 single), Playbar (x1), Sub (x1), 5.1 surround paired w/ LG 65" OLED, Harmony Elite, Google smart speakers/displays & SmartThings automation with Sonos integration
    clipperstall
    Lyricist III
    April 18, 2018
    I'm also experiencing this issue. LG C65, Sonos 5.1 (Playbar, Sub, 2x Play1's) and Harmony Elite. The volume used to work great but now it's barely adjusting the volume amount.
    Keith N
    Keith N
    Sonos Staff
    April 19, 2018
    Hello everyone! Thanks for posting about this. We have seen an uptick of users with this problem regarding Harmony remotes and Sonos. Harmony is currently investigating the cause and solution. I will keep an eye on this topic in the meantime and follow up when Logitech gives an update.

    Thanks again for your patience.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      Airgetlam
      Airgetlam
      April 19, 2018
      Thanks for the update, Keith. I thought the issues I was experiencing had more to do with the fact that I've moved, and reset up my two systems (and I'm still missing a remote, using the Harmony app on iOS to control one harmony puck).
      Bruce
        Trial_Master
        Lyricist III
        April 20, 2018
        Hello everyone! Thanks for posting about this. We have seen an uptick of users with this problem regarding Harmony remotes and Sonos. Harmony is currently investigating the cause and solution. I will keep an eye on this topic in the meantime and follow up when Logitech gives an update.

        Thanks again for your patience.

        +1 here

        I have to work the volume buttons for minutes to adjust, this wasn't the case until recently.
        MarkusTec
        Lyricist I
        April 20, 2018
        Hi all - here's a workaround tip for users entrenched in Apple's ecosystem. Launch the Sonos app on your iPhone, select "Rooms" and then select the room where TV volume is controlled i.e. Playbar. Then use the player volume control on your Apple watch. Works well! ?
        Play 1's (x9 - 2 stereo pairs, 5 single), Playbar (x1), Sub (x1), 5.1 surround paired w/ LG 65" OLED, Harmony Elite, Google smart speakers/displays & SmartThings automation with Sonos integration
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