Since installing my Beam 2 I have found that there is a slight, but annoying, delay between screen picture and voice sounds. This didn’t happen before. Is there a cure? Thanks for any advice you can give. John.
Answered
voice synchronisation on Sonos Beam 2 soundbar
Best answer by Ken_Griffiths
The Beam can only play the audio source as soon as it receives it.. if the audio delay issue is arising from the built-in TV Apps, or Tuner, then it’s likely a TV issue, but maybe try a different HDMI cable, just in case.
If the audio is originating from 3rd party devices connected to the TV, you might find the delay is that the TV is trying to process that audio as it passes through the TV ports - most modern TV’s now have an audio ‘pass-through’ option in their sound-out settings that you can enable to hopefully resolve such delays. So I would check for that option in your TV settings.
If no luck with a ‘pass-through’ option and it is audio from a device connected to the TV then you could consider bypassing the TV altogether by using an audio extractor/splitter, there are recommendations for such audio extractors/splitters on this forum, but for Atmos audio I would perhaps take a look at the HDFury Arcana.
One other option is to consider switching the audio-out codec on the TV, or 3rd party device, from surround audio to PCM stereo audio, as that is usually quicker to process and should keep things in lip-sync, but obviously you will not have the full audio capabilities that that the Beam (gen2) is able to achieve.
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The Beam can only play the audio source as soon as it receives it.. if the audio delay issue is arising from the built-in TV Apps, or Tuner, then it’s likely a TV issue, but maybe try a different HDMI cable, just in case.
If the audio is originating from 3rd party devices connected to the TV, you might find the delay is that the TV is trying to process that audio as it passes through the TV ports - most modern TV’s now have an audio ‘pass-through’ option in their sound-out settings that you can enable to hopefully resolve such delays. So I would check for that option in your TV settings.
If no luck with a ‘pass-through’ option and it is audio from a device connected to the TV then you could consider bypassing the TV altogether by using an audio extractor/splitter, there are recommendations for such audio extractors/splitters on this forum, but for Atmos audio I would perhaps take a look at the HDFury Arcana.
One other option is to consider switching the audio-out codec on the TV, or 3rd party device, from surround audio to PCM stereo audio, as that is usually quicker to process and should keep things in lip-sync, but obviously you will not have the full audio capabilities that that the Beam (gen2) is able to achieve.
Ken.
Thank you. That is extraordinarily kind of you to give me such a full explanation. I am not hugely technical but will certainly try to do what you are suggesting to resolve the problem.
Again, many thanks.
John
Ken.
Thank you. That is extraordinarily kind of you to give me such a full explanation. I am not hugely technical but will certainly try to do what you are suggesting to resolve the problem.
Again, many thanks.
John
No worries John, what TV is it? (Make/Model) - I will see if I can find an online user-manual to see if there is an option to perhaps ‘pass-through’ the audio, that’s if the issue is arising from a device connected to your TV, like a cable TV box etc.
Thanks Ken.
I am away from home tonight but can check when I get home tomorrow. It is a Samsung TV (but need to check model) and I am running a (fairly old) Sky Plus HD box. From what you said earlier I wonder if that is the cause of the problem.
Again, appreciate your help. I’ll get back to you on the details.
Cheers. John.
Hi Ken
After a bit of fiddling about, after a few days away, I think I have solved the problem by following your suggestion to change the speaker settings on the TV.
Again - MANY thanks for your help with this. It has made all the difference.
John
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