Tv message appears when changing volume

Forum|Forum|9 years ago
November 18, 2016
4 replies
12358 views

I have turned tv speakers off liked advised but when I change the volume I get a message saying " ur tv is set to external speakers , adjust the volume on the connected speakers directly " then disappears about 10 secs later , how can I get rid of this message ! I've a Samsung 60inch tv

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Edward R

Retired Sonos Staff

Hello, Rlspurs31. Welcome to the community. There's nothing that can be changed on our side, that is a feature of your television. Have you spoken to Samsung regarding this issue?

Try searching our articles for help with your question: https://www.sonos.com/en/support

G

glasman

Lyricist I

I have a Samsung TV and this procedure eliminated the annoying popup for me. Simple but not intuitive. https://support.sonos.com/s/article/2072

G

glasman

Lyricist I

Sorry, posted the wrong link. This is the link to the instructions on how to eliminate the popup message on Samsung TV. https://support.sonos.com/s/article/2072

R

Rlspurs31Author

Avid Contributor I

All sorted at last thanx to the guys on the phone at sonos , all u need is to input a code of a different tv , which sonos have codes to help u with ! No more messages on my screen

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