Tv audio cutting in and out

Well, it could possibly be the audio out on optical of your TV as well. You haven't specified what TV you have, though, which would probably be helpful, letting the folks who can read your diagnostic what you have.

Is this any program? Does it happen on DVDs in addition to DirecTV? Are there specific channels that are more susceptible to this cutting in and out?

7371514 Is the latest code. It happens on direct tv and the fire stick, amazon, Netflix etc. the tv is an 8 year old Samsung LED series 7. This started happening just a few weeks ago and my setup hasn't changed. I've changed router channels and they all cut out. This is very frustrating. Thoughts?

Latest code 7372909.

I unplugged the play 1's to see if this was causing interference since one of them was close to the router. The cutting out is STILL happening. I really don't understand why this all of a sudden happened. I was a HUGE fan of Sonos, I have several zones, spent thousands of dollars and used to be extremely satisfied. Now it's a much different story and

Hi jwilks

Could you switch the optical cable for another one, basically there appears to be a large amount of parity errors, usually this is as a result of the cable.

If after changing the cable the issue persists, could you connect the optical cable directly to one of your sources and bypass the TV. The fact the issue doesn't persist on the internal speakers doesn't mean it's not the TV as the TV is passing the audio signal from the HDMI input to the optical output and it is possible this has started to have problems, I do suspect it is more likely to be the cable.

Would I be correct you don't have the same issues when playing music back through the playbar?

Do let us know how you get on,

Many thanks

Thanks Matt!. I'll get a new cable and try it. The cutting out only happens with TV audio, not music.

I bought a new cable and it still cut out. I then connected the optical to the direct tv box and for the past 30 minutes it seems ok, except that it still cuts out on another zone if I group together say the kitchen and family room. It drops I the kitchen and the family room has the playbar, sub and 2 play 1's. The newest code is 7396809. I'm curious if there's any parity/interference. Thanks in advance.

My audio keeps cutting in and out also. Pretty frequent now.. I have a playbar, sub and 2 play 1,s. Cuts in and out regularly!!! 8028539

Yep same here. Samsung 75” 4K set. On my second optical cable. Just ordered two more. Diagnostic 613908840. Can we look at these reports?

Me too
Panasonic 4K
Sometimes it is every 15 minutes.
Diagnostic:1127495251

Me too
Panasonic 4K
Sometimes it is every 15 minutes.
Diagnostic:1127495251

Hi Benhayes,

Thanks for sending in the report. Your PLAYBAR is reporting an unknown codec coming from the optical cable. Can you double check your TV's audio output settings to make sure it's sending out Dolby Digital? If issues continue, send along a new diagnostic report and reply with the number.