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tjbarter
Contributor I
Oct 5, 2017 3:23 PM UTC

Surround Sound with Connect:Amp no longer working

I currently have a SONOS Playbar hooked up to my tv and have two built in ceiling speakers that are connected to my SONOS Connect:Amp which is hardwired into my router. I recently noticed that the two ceiling speakers stop playing sounds or music when ever a movie was playing or I had music playing on the Playbar. I tried doing a retune and it always said speakers were missing. I just updated all speakers and app to try and fix the problem. Nothing worked, so I decided to factory reset my Connect:Amp and reset it up as it's own device. Once I did that, I could play music through the speakers so I knew they were still working. I then went to the website: http://######:1400/wiredsat.htm and replaced the # with my Playbars IP code to set up the surround sound. I then selected the Conncet:Amp to set up as my Left and Right surround sound speakers and set their distance away from the tv. Hit complete and was notified that I was all set up. I then went back to the app and retuned the speakers for the new surround sound, and was notifed that "speakers where missing" yet again. I've redone this 3 times with the same result. any advice would be greatly appreciated.
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    dmrazik
    Lyricist I
    May 1, 2018 3:06 AM UTC
    Thanks for the quick reply. I'll put that on the list of things to try when I get back there and will respond back here when I've sorted it. Enabling wifi is quick too.
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    Joe C
    Contributor I
    Sep 1, 2018 10:06 PM UTC
    Hi, I’m having a similar issue. Playbar connected to LAN, Bridge connected to LAN, Connect Amp (surrounds) connected to LAN. Lost the pairing between the connect amp and the playbar. Unable to reconnect. System info shows that I’m in boost mode but no sound from surrounds and get “speaker missing” message when attempting to calibrate room. Diagnostics number is 1285031318. Thanks in advance for the help.
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      Stanley_4
      Stanley_4
      Grand Maestro
      Sep 2, 2018 12:08 AM UTC
      Try unplugging the Bridge and give the system a few minutes to stabilize and try using it again, the Bridge power supply goes iffy causing many odd problems so taking it out of the picture often helps.

      A replacement power supply is cheap either locally or off Amazon if one is needed.

      Long weekend for the Sonos folks so response here may be slow.
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      Joe C
      Contributor I
      Sep 6, 2018 1:17 AM UTC
      Hi, I’m having a similar issue. Playbar connected to LAN, Bridge connected to LAN, Connect Amp (surrounds) connected to LAN. Lost the pairing between the connect amp and the playbar. Unable to reconnect. System info shows that I’m in boost mode but no sound from surrounds and get “speaker missing” message when attempting to calibrate room. Diagnostics number is 1285031318. Thanks in advance for the help.

      Tried rebooting Bridge but that didn’t work. Thanks so much for the advice, though. How long does it usually take for Sonos to respond to a Diagnosis submission?
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